1. Keep all paperwork related to your vehicle. Keep a copy of all paperwork you have regarding your vehicle, as well as the history of the vehicle. This includes, but is not limited to, all repair orders, purchase contracts, loan contracts, and warranty information. Keep the owner’s manual that came with your car.
2. Keep all repair documentation. After a repair is completed, do not leave without a repair order. Ensure that the repair order contains full and accurate information. Make sure all the problems you complained of concerning the vehicle are listed on the repair order. This is your proof that you told the dealer about the problem.
Do not accept a statement from the service person such as, “Well, we didn’t find anything wrong, so we didn’t write it down.” Insist that each and every complaint concerning the vehicle is on the repair order. If necessary, the service person can write “no problem found” on the repair order. The reason for this is very simple. You need proof that you complained of the defect. Furthermore, this will count as a repair attempt if a problem is listed on the repair order, even if the service person writes “no problem found” next to the specific complaint.
Make sure the dates out of service are accurately listed on the repair order. This is vital to protect your lemon law claim.
3. Take written notes of all conversations you have with the dealership. Take written notes of all conversations you have with the dealership, and the repair technicians, concerning your vehicle’s defects and the problems that you have complained about. This applies to both in-person conversations and telephone conversations. In order to preserve possible evidence, include the date and time of all discussions, and details of what was discussed. Always keep detailed records of the number of days the vehicle was out of service, and the number of repair attempts that were made for each problem and/or defect.
4. Prepare a timeline of events concerning your vehicle. Organize each repair attempt by date, the number of times the vehicle has been in the shop, and how many days total your vehicle has been out of service. This will greatly assist your attorney in the event your case is not resolved by the dealership without legal intervention, and it will help to document and preserve your potential lemon law claim.
5. Do not allow the dealer or repair technician to advise you concerning whether you have a lemon law claim. Often dealers or service persons tell vehicle owners that the problems they are experiencing are “minor,” and do not qualify under the lemon law for relief. Only an attorney who is experienced and knowledgable of the Virginia lemon law, can make that determination.
The Reed Law Firm, P.L.L.C. is ready to assist you in the event you are the purchaser of a defective automobile. We are experienced lemon law attorneys, and we will vigorously defend your rights, and see that your interests are protected.
For a free and confidential evaluation of your lemon law claim, please contact us to schedule your free consultation.